X

Statements
Aplicável para Idiomas
Avon Natura Brasil Hispânica Portuguese English Spanish
Onboarding: Register and Qualification Check Check Check Check
Negotiation Check Check Check Check
Receiveing Materials Check Check Check

–

Quick Guides
Onboarding: Register and Qualification
Aplicável para Idiomas
Avon Natura Brasil Hispânica Português Inglês Espanhol
Register: Invite Check Check Check Check
Registration: Account creation Check Check Check Check
Registration: How to connect Ariba accounts Check Check Check Check
Registration: Registration Questionnaire Check Check Check Check
Registration: Support Check Check Check Check
Qualification: Invitation Check Check Check Check
Qualification: Contact Management Check Check Check Check
Qualification: How to answer the questionnaire Check Check Check Check
Qualification: Management of your factories Check Check Check Check
Qualification: Choice of the Auditor house Check Check Check Check
Qualification: Support Check Check Check Check
Negotiation
Aplicável para Idiomas
Avon Natura Brasil Hispânica Portuguese English Spanish
How to respond to a quote Check Check Check
How to access Ariba Check Check Check Check
How to confirm order on Ariba Check Check Check Check
How to create Service sheet in Ariba Check Check Check
Planning
Aplicável para Idiomas
Avon Natura Brasil Hispânica Portuguese English Spanish
What is the MRP process like at Natura Check Check
What is the MRP process like at Avon Check Check
What is the MPS process like Check Check Check
Payment
Aplicável para Idiomas
Avon Natura Brasil Hispânica Portuguese English Spanish
How should I issue the Tax Document Check Check Check
What is the document flow Check Check Check
Why was the tax document rejected? Check Check Check
Common Questions

Do I need to pay a fee to access Ariba?

No. All negotiation with Natura or Avon can normally occur in the free SAP Ariba workspace

I forgot my password and/or username. What should I do?

To recover your username or password, click on the “access problems” field on your Portal access page

If recovery via the website is not possible, click on the “?” (help) for opening a ticket.

How do I know if I should create the Service Sheet?

The Service sheet is only for supplies in Brazil and service providers (marketing, IT, Human Resources, Customer Services, Logistics) with the exception of: Individuals, NGOs, Public Service Concessionaires, Financial and Government Institutions.

Check out the support material on creating the Service Sheet in Ariba here.

I did not receive the purchase order by email. What could have happened?

It is possible that your email is not registered as a commercial contact for Natura/Avon.

Check here how to update your contacts in our systems.

When should I issue a Tax Document?

Service Suppliers: Issue tax document after creating the Service Sheet in Ariba (supplier) and approval of the Service Sheet (Natura &Co)

Material Suppliers: Issue Tax Document after approval of Order by Natura &Co

Important: Always remember to inform the type of document issued by your company before creating the PR: Invoice, Invoice, Slip, Receipt, as this data is also important when generating the purchase order.

What should my Invoice contain?

Check the tax document issuance material here

Important: Sending the document without this information may cause delays in document registration and payment.

Is there a portal for questions about my payments?

If you have doubts about the amount paid, or require information regarding the scheduling and payment of your invoices, you can open tickets along the way: https://portalatendimento.natura.net/cscp

Still have questions? Let us know here so we can improve our processes.